Contact Us
1. Introduction
The shop provides a dedicated customer support service for all customers and visitors using this website.
This section is intended for information requests, support enquiries, and clarification regarding services provided through the website.
Customer support is designed to ensure a clear, reliable, and user-focused experience.
Each enquiry is carefully reviewed to provide accurate responses both before and after purchase.
2. Contact Methods
Customers may contact the shop’s customer service through the following channels:
Email, recommended for enquiries and order tracking requests
Telephone, suitable for situations requiring direct communication
To facilitate efficient handling of enquiries, customers are encouraged to provide:
Order number (if available)
Detailed description of the enquiry or issue
Any additional relevant information to assist with assessment
3. Customer Service Hours
Customer support is available:
Monday to Friday, from 8:40 AM to 3:40 PM (AEST).
During peak periods, response times may be slightly extended. However, the shop is committed to responding as promptly as possible.
4. Scope of Support
Customer service provides assistance with:
Order information and shipment tracking within Australia
Enquiries related to payments, returns, and refunds
Requests for order modification or cancellation within the permitted timeframes (within 24 hours of order placement)
General information regarding products, availability, and website policies
Support services are intended for customers located in Australia.
5. Commitment to Customers
The shop places strong importance on the quality of communication with customers.
Each enquiry is handled with professionalism and respect.
Clear, transparent, and personalised communication is prioritised.
Every interaction contributes to the continuous improvement of services provided through the website.
6. Contact Information
Address: 3-1 YODAHARACHO, FUJI-SHI, SHIZUOKA 417-0022, JAPAN
Email: needhelp@denupmart.com
Phone: +81 (809) 526 29 76