Order Cancellation Policy

1. Cancellation Conditions

This policy outlines the conditions for cancelling orders placed on this website within Australia.

• Customers may request order cancellation within 24 hours after payment confirmation, provided the order has not yet been dispatched.
• If the request is submitted within this timeframe and the order has not been handed over to the carrier, a full refund will be issued.
• If more than 24 hours have passed since payment confirmation, or if the order has already been dispatched, cancellation requests cannot be accepted.
• In such cases, customers may apply for a return after receiving the order in accordance with the store’s return process.

2. Cancellation Procedure

To submit a cancellation request, customers must contact the shop’s customer service team and provide the required order details for verification.

Requests may be submitted via email or telephone.

Customers must provide:

Order number
Payment confirmation details

After verifying the order status, we will confirm whether cancellation is possible.

If all conditions are met, the request will be processed promptly.

3. Refund Method

If the cancellation request is approved, the refund will be processed under the following conditions.

After confirmation of cancellation, refunds are generally processed within 2–4 business days.

Refunds will be issued using the same payment method used for the original transaction.

Processing times may vary depending on the customer’s bank or payment provider.

Customers will be notified once the refund process has been completed.

4. Contact Information

Address: 3-1 YODAHARACHO, FUJI-SHI, SHIZUOKA 417-0022, JAPAN
Email: needhelp@denupmart.com
Phone: +81 (809) 526 29 76
Business Hours: Monday to Friday, 8:40 AM – 3:40 PM