Terms of Service

1. Introduction and Scope of Application

These Terms and Conditions govern access to and use of this website, as well as the purchase of products available through the shop.

They apply to all activities conducted on the website, including browsing, account registration, order placement, payment, delivery, and after-sales service.

By accessing the website or placing an order, the user agrees to be bound by these Terms and Conditions.

We reserve the right to amend or update these Terms at any time in accordance with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

2. User Account and Responsibility

Certain features of the website may require the creation of a personal account.

Users must provide accurate, complete, and up-to-date information.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.

We implement appropriate technical measures to maintain the security of the website. However, we are not liable for temporary interruptions caused by maintenance or events beyond reasonable control.

3. Products, Availability and Pricing

Products displayed on the website include descriptions of their key features and illustrative images.

Prices are displayed in Australian Dollars (AUD) and include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999.

Product availability is subject to stock levels at the time of order placement.

We reserve the right to modify product information or pricing at any time.

4. Orders and Payments

An order is considered confirmed only after payment has been successfully processed.

After completing an order, the user will receive an email confirmation containing transaction details.

Payments are processed through secure systems that comply with relevant Australian payment security standards.

5. Shipping

Orders are typically processed within 1–3 business days after payment confirmation.

Processing Cut-off Time:

• Orders placed before 2:40 PM (AEST) will be processed on the same business day.
• Orders placed after 2:40 PM (AEST) will be processed on the next business day.
• Orders placed on public holidays will be processed on the next business day in accordance with the Fair Work Act 2009 (Cth).

Estimated delivery timeframe: 5–9 business days after dispatch.

More details, please refer to the store’s Shipping Policy.

6. Order Cancellation

• Customers may request order cancellation within 24 hours after payment confirmation, provided the order has not yet been dispatched.
• If the request is submitted within this timeframe and the order has not been handed over to the carrier, a full refund will be issued.
• If more than 24 hours have passed since payment confirmation, or if the order has already been dispatched, cancellation requests cannot be accepted.
• In such cases, customers may apply for a return after receiving the order in accordance with the store’s return process.

More details, please refer to the store’s Order Cancellation Policy.

7. Returns and Refunds

Customers may request a return within 15 days after receiving the order.

• Items must be returned in their original condition, unused, complete, and accompanied by original packaging and all included accessories.
• A return request must be submitted in advance to the shop’s customer service team, including the order number and reason for the request.
• Items returned without prior authorisation may not be accepted.
• Products must be securely packaged to prevent damage during transit.

The shop does not offer direct exchanges of items.

• This approach ensures accurate inventory management and clear processing of returned goods.
• If a customer wishes to obtain a different item, a new order may be placed on the website after the returned item has been received and refunded.

Once the returned item is received and verified, the refund will be processed within 2–4 business days.

• The refund will be issued using the same payment method used for the original purchase.
• The time required for the funds to appear in the customer’s account will depend on the bank or payment provider.

More details, please refer to the store’s Return, Exchange, or Refund Policy.

8. Privacy and Data Protection

Personal data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collected information is used solely for order processing, customer service, and compliance with legal obligations.

9. Dispute Resolution

Any disputes will be handled in accordance with the jurisdiction applicable to the consumer under the Australian Consumer Law (ACL).

Consumers may also access dispute resolution mechanisms such as the Australian Financial Complaints Authority (AFCA) where applicable.

10. Contact Information

Address: 3-1 YODAHARACHO, FUJI-SHI, SHIZUOKA 417-0022, JAPAN
Email: needhelp@denupmart.com
Phone: +81 (809) 526 29 76
Business Hours: Monday to Friday, 8:40 AM – 3:40 PM