1. Return Conditions
This policy outlines the return conditions for items purchased through this website within Australia.
Customers may request a return within 15 days after receiving the order.
- Items must be returned in their original condition, unused, complete, and accompanied by original packaging and all included accessories.
- A return request must be submitted in advance to the shop’s customer service team, including the order number and reason for the request.
- Items returned without prior authorisation may not be accepted.
- Products must be securely packaged to prevent damage during transit.
A return shipping label is included inside the package upon delivery.
The shop does not offer direct exchanges of items.
- This approach ensures accurate inventory management and clear processing of returned goods.
- If a customer wishes to obtain a different item, a new order may be placed on the website after the returned item has been received and refunded.
2. Cancellation and Refund
Customers may request order cancellation within 24 hours after payment confirmation, provided the order has not yet been dispatched.
If the request is accepted within this timeframe, a full refund will be issued using the original payment method.
If more than 24 hours have passed or the order has already been dispatched, cancellation requests cannot be accepted.
In such cases, customers may proceed with the return process described above.
If a product is received damaged or not as described, the shop will assess the issue in accordance with consumer guarantees under the Australian Consumer Law (ACL) and provide an appropriate resolution.
3. Refund Procedure
To initiate a refund request, customers must contact the shop’s customer service team and provide:
Order number
Detailed description of the issue
Supporting photos if required
After the request has been reviewed:
Return instructions will be provided to the customer.
Once the returned item is received and verified, the refund will be processed within 2–4 business days.
The refund will be issued using the same payment method used for the original purchase.
A confirmation will be sent once the refund process has been completed.
4. Return Shipping Costs and Responsibility
Items must be returned to the address provided in the return instructions after approval.
If the return is due to a defective product or incorrect shipment, return shipping costs will be fully covered.
If the return is requested for personal reasons, additional costs may be the responsibility of the customer.
No refund will be issued for items that are used, damaged, or returned in a condition that does not comply with these requirements.
5. Refund Timeframes
The time required for the funds to appear in the customer’s account will depend on the bank or payment provider.
The shop is not responsible for delays caused by financial institutions or payment services.
6. Contact Information
Address: 3-1 YODAHARACHO, FUJI-SHI, SHIZUOKA 417-0022, JAPAN
Email: needhelp@denupmart.com
Phone: +81 (809) 526 29 76
Business Hours: Monday to Friday, 8:40 AM – 3:40 PM
